We are seeking a highly motivated and skilled Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Handle all guest and associate interactions with the highest level of hospitality and professionalism.

· Ability to lead, motivate and inspire team members

· Perform job functions with attention to detail, speed and accuracy.

· Maintain confidentiality of guest and hotel information.

· Effectively coordinates daily arrivals and departures of all guests

· Leading within a unionized environment. Effective interpretation of the collective agreement is required to ensure a fair and effective work environment is maintained

· Will take an active role in the day-to-day operations for the Front Office equipment inventories are scheduled and recorded properly.

· Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely

· Ensuring tools required for jobs are readily available.

· Resolve guest concerns through service recovery and working collaboratively with fellow leaders and colleagues to ensure the guests’ needs are exceeded.

· Ensure the achievement of our vision and guiding principles by monitoring the daily performance of the Front Office team.

· Ensure a seamless guest arrival and departure by providing an elevated guest experience.

· Advise staff of formal policies and procedures

· To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency.

· Complete any tasks assigned by the Front Office Manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

· A true desire to satisfy the needs of others in a fast paced environment

· Must possess excellent interpersonal skills.

· Motivated, self-starter with the ability to think and work independently.

· Creative problem solving and sound decision making abilities.

· Must be able to speak, read, write and understand the English language.

· Must be energetic, enthusiastic and self-motivated

· Results oriented with the ability to be flexible and work well in a busy and demanding environment

· Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.

· Must be service oriented, and able to identify opportunities to better serve our guests

EDUCATION & WORK EXPERIENCE:

· 3-5 years of previous hospitality or tourism experience required.

· 1-2 years of Assistant Manager experience required

· University/College an asset; Bachelor’s Degree or Hotel Management preferred.

HOURS: Must be flexible and able to work various shifts (days, evenings, overnights holidays or weekends).

Job Type: Full-time

Pay: $55,000.00-$64,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person

Expected start date: 2024-05-13