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Job Description
Job title: Regional Operations Manager
Job Location: Ideal Candidates to be based in Birmingham or nearby surrounding towns - this is a regional role with hybrid working.
3 days per week on site*****
ABOUT THE ROLE -
- Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts.
- The Regional Operations Manager will work closely with the Regional Sales Teams and Product Business Units adopting collaborating ways of working, growing our share of wallet and maximising our #ERIKSValue.
- Responsible for their own, their colleagues and visitor’s health and safety within the operations under their scope, the Regional Operations Manager will be an advocate of and actively promote health and safety in line with ERIKS and Customer’s Health & Safety policies and procedures.
- Responsible for between 6-10 on-site operations, the Regional Operations Manager will ensure their teams deliver exceptional customer service, through setting and maintaining high operational standards, meeting contractual obligations and developing customer relationships and improvement opportunities.
- In support of the above, the Regional Operations Manager will provide ERIKS and Customer management teams with updates relating to Key Performance Indicators, Focused Improvement Projects and other supporting activities which help contribute to the excellent operational management of the Service Centres under their responsibility.
- A positive role model for, and leader of his /her team, the Regional Operations Manager, will ensure that reporting team members have clearly defined roles and objectives, are fully trained in the supporting resources required to fulfil their role and are motivated to achieve the required standards of performance.
Working Hours:
Mon - Fri: 8.30am - 5.30pm
Weekly hours: 40
Breaks: 1 hour
Requirements:
- Experience of managing high performance teams
- Strong team player with a desire to support the delivery of common business goals
- Sets and maintains high standards of work, experienced in the management and delivery of operational excellence
- Monitors performance against deadlines and milestones
- Strong leadership skills with a proven ability to inspire and motivate a team
- Communication and inter-personal skills, including written, oral and presentational
- Focuses on customer needs and satisfaction
- Innovative and able to think outside of the box
- Listens, consults others and communicates proactively
- Takes account of a wide range of issues across and related to the organisation
- Motivates and empowers others
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection – after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- ERIKS is an equal opportunities Employer
- Car or Car allowance
- Private Health Care
- Non Contractual Bonus
About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.
We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Our mission is to make our customer’s industry work better.
We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.
Which is where you come in!
Why ERIKS?
By joining ERIKS, you’ll be part of something special.
Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.
Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.
What are you waiting for? We can’t do it without you!
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ॐ श्रीं ह्रीं क्लीं श्रीं क्लीं वित्तेश्वराय नमः॥