Key Responsibilities

• Answer the phone, respond to inquiries and relay messages
• Maintain strict client confidentiality and adhere to government privacy legislation
• Provide information to the public and to clients
• Set appointments for professional staff, assess and refer unusual situations to supervisor
• Maintain client files, filing systems and electronic client database
• Perform data entry and maintain statistical records
• Provide other clerical functions, including receiving and sending mail

Position Requirements

• Able to use a database, operate computers and is skilled in using Microsoft Office (Outlook, Word and Excel)
• Strong interpersonal skills and demonstrated client service focus
• General knowledge of the practice of law is considered an asset
• Successful candidate will be required to provide an acceptable criminal record check.
• Please note that an assessment will be conducted as part of the selection process to determine if the candidate has the required skills and abilities for the position applied.

Core Competencies

• Judgment: ability to arrive at sound conclusions after evaluating information or ideas by applying knowledge, past experience, logic and insight, including in cases where discretion is required because the situation is ambiguous or information is limited. Acts with integrity and respect, works independently, and is committed, skilled and responsible.

• Dependability and Reliability: dependability to handle duties and assignments and whether committed, skilled and responsible. Consider punctuality and use of working time.
• Quality of work: correctness and degree of excellence of work performed based on the job description and expectations of the position.
• Initiative: extent of independent thinking and action and willingness to do more than is expected.
• Cooperation and attitude with clients: manner of handling client interactions. Strives to serve clients, shows empathy, and treats clients fairly and with respect.
• Adaptability and change management: understanding and willingness to adapt to organizational changes. Willingness and ability to learn new technology, new processes, responsibilities.

Applications are reviewed on a rolling basis and will be accepted and evaluated until the position is filled. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.