The UPS Store at Terwillegar Heights is looking for a friendly, energetic individual to fill a part-time/full time Customer Service/Print Shop Associate position. Applicants must be able to deliver outstanding customer service. This fast-paced environment requires quick thinking, the ability to multi-task and enthusiasm. A workday will include customer counter work, packaging/shipping functions, and printing functions. Applicant must be able to learn and perform all aspects of this Retail Customer Service position. Our store is open Monday – Friday, 9:00 a.m. - 6:30 p.m., and Saturday, 10 a.m. - 4 p.m. This is an immediate part-time position to be filled ASAP. There is potential for a full time, key holding position as well! Preferable Qualifications:

• 6 months to two years of retail and customer service experience using a point of sale system
• Excellent verbal and written communication skills
• A high school diploma/GED
• Experience and proficiency with computer

Essential Duties and Responsibilities (included, but are not limited to):

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Ability to excel in a fast-paced, pressure-driven environment, maintaining attention and concentration for extended periods of time.
• Continuously practice good listening skills with customers, vendors, and The UPS Store team members.
• Take action to learn product and service offerings, alternative solutions, and industry trends.
• Operate office machines in the store including: computers, digital printers, copiers, scanner, phone, fax machine, laminator, binding machine, postal meter and point of sale terminal.
• Meet print production and quality guidelines.
• Receive and process packages for shipping utilizing our shipping software.
• Advise customers on UPS packaging requirements, and shipping rules.
• Pack customer’s items for shipping using approved procedures and materials.
• Enter sales into point of sale terminal, process cash, check, and credit card transactions.
• Receive, sort, and place mail in mail boxes daily. Assist with setting up new mail box holders.
• Place, answer, and refer telephone calls in a friendly manner.
• Physical Requirements:
• Standing, walking, bending, and lifting are all required.
• Ability to lift at least 30 pounds is required.

Appearance:

Must be willing to wear professional business attire & name tag. Khaki pants/chinos with closed toed shoes are required. (Shirts & Name Badges will be provided).If this sounds like the job for you, please send along your resume.Thank you for your interest in this position, we look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $17.00-$20.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person