Working at the collision reporting centre in Halton, the successful candidate will prepare motor vehicle collision reports for Police, photograph damaged vehicles, & assist drivers in the initial stages of reporting their collision to their Insurer.

Duties & Responsibilities:

• Greet visitors, determine their needs & direct them accordingly
• Respond to telephone inquiries or forward callers to the appropriate person or authority
• Provide general information regarding the legal responsibilities of drivers with respect to reporting a motor vehicle collision (MVC) to Police & Insurance Companies
• Evaluate whether an MVC meets the eligibility requirements to be reported at the collision reporting centre (CRC)
• Verify driver documents (licence, ownership and insurance)
• Interview drivers to determine collision details
• Data enter information using custom software in order to produce MVC report for Police, Insurance and MTO
• File reports or retrieve as required;
• Photograph vehicle damage & upload images into MVC report
• Organize & co-ordinate work flow between CRC & Police personnel
• Operate digital scanner to transfer paper documents to digital file database
• Assist drivers in initial stages of reporting to Insurance

Other

• Other duties as assigned

Minimum Requirements

• Must have reliable transportation ;
• One to two (1-2) years of experience in an accounting, administration, customer service or retail position; previous experience with data entry is an asset;
• Able to undergo and pass additional background testing; complete criminal background check;
• Available to work flexible hours and shifts as required;
• Excellent keyboarding and customer service skills are a requirement;
• Proficient written and oral communication skills;
• Must have high attention to detail;
• Must have basic knowledge of computer programs;
• Must be able to work independently with minimal supervision; and
• Must have the ability to manage frequently changing priorities in a fast paced and often high-pressure environment
• Own vehicle to reliably travel to both, Hamilton and Halton locations.
• Strong team player

Working Conditions

• Able to work on a computer for long periods of time;
• Required to work in a busy, open area office which may result in constant interruptions;
• May be required to stand for extended periods of time during shifts;
• Required to photograph damaged vehicles outdoors, in all weather conditions
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;

Job Types: Part-time, Permanent

Pay: $17.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Ability to commute/relocate:

• Burlington, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Data entry: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person