Service Responsibilities:
- Ensure support congruent with the Centre of Hope's (COH) Mission, Vision and Values.
- Work in accordance with COH policies, procedures and philosophy of practice.
- Work in collaboration with other Shelter Staff within HRM. (Example: Metro )
- Advocate with community agencies to ensure that the needs, barriers and
- Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
- Commit to the development of COH projects and activities and participate in internal committees.
- Provide a supportive environment and foster a therapeutic milieu that promotes empowerment.
- To maintain building security at all times during each shift.
- To utilize the camera security system (including the Panic Alarm) and to assist with the maintenance of building security, reporting any functional problems to The Residential Coordinator.
- To provide Emergency/Fire procedural coverage as required under the Fire Plan with additional responsibilities in the absence of the Fire Coordinator.
- To provide active security checks during evening and night shifts according to policy standards.
- Perform other duties a required;
Client Needs:
- Distribute medication during assigned times making sure to log all exchanges; To clear and lock dorms by 8:00 am To distribute mail to residents, keeping privacy and security issues in mind when handling mail.
- Intake of Clients after hours with completion of appropriate documentation. Administer the meal tickets for clients
Desk Maintenance/Cleaning:
- To clean the front desk area including floors, windows, etc. daily and/or as needed.
- To keep the front desk area, Hub and offices therein neat and tidy and free from clutter.
- To provide spot cleaning care for all traffic/common areas (entrances hallways, stairs, etc.) when no regular cleaning staff is available.
- To launder towels when no regular cleaning staff is available.
- To clean "special accidents" (e.g. client being sick, plumbing leak, something broken etc.) when no regular cleaning staff is available. (particularly in washrooms)
- Ensure all items or equipment required for operation of the desk is present and in working order at the end of shift.
- Arrange for transport of donations to the 2nd floor
- Log all donations in the donation's logbook
Administration:
- Be familiar with the Policy and Procedures manual especially as it relates to your duties and area of responsibility;
- To answer telephone; direct all calls to proper person
- To ensure that the TV is off, and no activity takes place in the TV Lounge area during Chapel Services or general use use of the Chapel Area space; Ensure clearly marked detailed notes are kept in the logbook.
- To keep records updated, accurate and orderly:
- Incident Journal with Cross References to Journal
- Pass Along Information Book
- Centre Register (Bed Sheet)
(Note: not all forms used) (You will be advised by management when applicable)
Cash Transactions:
- Cash donations (when applicable)
To complete other janitorial duties as assigned on the evening and night shifts:
- Floor Mopping, all common areas on 1 st and 2nd floor, (When Cleaner is not on!)
- Cleaning up to 5 washrooms, (When Cleaner is not on!)
- Dusting, window cleaning, (When Cleaner is not on!)
- Garbage and recycling removal, (When Cleaner is not on!)
- Stocking washrooms as needed (When Cleaner is not on!)
Knowledge, Skills, Abilities
- Demonstrated skill applicable to a client-directed approach and a social justice perspective.
- Knowledge of mental health issues, substance abuse and crisis intervention. Demonstrate knowledge of Trusteeship programs and effective money management.
- Demonstrated exceptional level of interpersonal, communication and organizational skills.
- Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless persons.
- Extensive knowledge of community resources and the social service delivery system.
- Ability to work in a team environment.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
- Demonstrated high level of understanding of the issues of homelessness.
WORKING CONDITIONS: Full Time 40 hours per week with Medical, Dental and RRSP eligibility after 3 months.
Interested applicants must respond in writing by September 30th, 2024 to:
Hiring Committee:
e-mail: [email protected]
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.