Probe

Probe is transforming the nightlife experience with a real-time "Members Only" social club built around clubs. We amplify engagement for venues and promoters and foster connections among event-goers. Our "fire rating" system and AI-driven event discovery features are set to transform how people socialize during their nights out—all happening in real-time.

Position: Head of Operations & Growth

As the Head of Operations & Growth, you will play a vital role in optimizing our operations and spearheading sales strategies, helping us scale into new markets. This role requires a unique mix of operational expertise, strategic growth planning, and hands-on sales execution. Working closely with our engineering team, you'll build scalable processes, lead sales efforts, and expand Probe's market presence.

Key Responsibilities

Operational Leadership

• Oversee daily operations and develop scalable processes.
• Align business operations with our product roadmap and technical capabilities.
• Optimize resources for both operational excellence and growth.

Growth Strategy & Sales Execution

• Design and execute strategies to grow our user base and market share.
• Create a sales playbook and engage in B2B sales with clubs and event organizers.
• Establish partnerships across the nightlife industry and college campuses.
• Spearhead college campus strategies to engage students and build brand loyalty.
• Collaborate with the marketing team to develop initiatives that grow Probe's B2C side and deliver an engaging user experience.

Data-Driven Decision Making

• Establish metrics and tracking systems for operations and growth.
• Analyze KPIs to refine processes and improve acquisition and revenue.
• Use insights to align business efforts with market needs.

Team Leadership & Collaboration

• Build and manage high-performance operations, sales, and growth teams.
• Foster a balance between efficiency and aggressive growth.
• Work closely with the technical team to align product and business efforts.

Client, Partner, and Campus Relations

• Manage relationships with nightclubs and event organizers, ensuring satisfaction and retention.
• Build and nurture partnerships on college campuses to drive brand engagement.
• Translate insights from clients and users into actionable improvements.

Ideal Candidate

• Proven experience leading operations and driving growth in early-stage startups.
• Strong B2B sales expertise, with a track record of closing deals and building partnerships.
• Expertise in B2C strategy development, preferably in collaboration with marketing teams.
• Background in nightlife, social platforms, or events industries (preferred).
• Strong data analysis skills with a metrics-driven approach to decision-making.
• Exceptional leadership and communication abilities, with experience building and managing cross-functional teams.
• Comfortable leading college outreach efforts and engaging with student communities.
• Thrives in fast-paced, dynamic startup environments, capable of pivoting quickly based on feedback and new opportunities.
• Willing to travel and temporarily relocate in the future if work requires it.

Nice to Haves

• Experience in SaaS platforms or tech-enabled solutions for the events or entertainment industry.
• Network within the nightlife or events space, with connections to promoters, venues, or organizers.
• Knowledge of AI-driven technologies or experience working with data-heavy products.
• Previous involvement in scaling a B2C mobile platform or app-based business.
• Experience launching and managing campus ambassador programs.
• Understanding of CRM tools and sales automation platforms (e.g., HubSpot, Salesforce).
• Proficiency in financial planning and forecasting tools to support strategic decision-making.
• Fluency in multiple languages to support market expansion efforts.
• Event planning or management experience that offers insight into the challenges faced by partners.

Additional Requirements

• Ability to work long hours and weekends as necessary.

What We Offer

• Impactful Work: An opportunity to redefine nightlife through cutting-edge, real-time technology and shape the future of social connections.
• Generous Equity Package: We believe in shared success. Our equity grants exceed industry standards, giving you meaningful ownership in the company.
• Performance Bonuses: We reward excellence with performance-based bonuses, ensuring that when we win, you win.
• Competitive Compensation: A competitive base salary aligned with your experience and the demands of the role.
• Travel & Expense Coverage: We'll cover the costs of business-related travel and expenses.
• Mentorship and Collaboration: Work closely with seasoned professionals, including veterans from Mastercard, and gain valuable insights from their expertise.
• Professional Growth: Be part of a fast-paced, innovative environment where your work makes a direct impact and new opportunities arise regularly.

If you're passionate about optimizing operations, driving growth through sales, and scaling a nightlife tech platform, we want to hear from you!

Job Type: Full-time

Pay: From $80,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee stock purchase plan
• Extended health care
• Paid time off
• Relocation assistance
• Stock options
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have experience in the nightlife industry?
• Do you have connections in the nightlife industry?

Education:

• Master's Degree (preferred)

Experience:

• Business development: 3 years (preferred)

Location:

• Toronto, ON (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: In person