EVER NEW

Step into the world of Ever New, where fashion knows no boundaries. Emerging from Forever New in Melbourne, Australia, a global brand with over 300 stores in 11 countries, Ever New is now in the midst of rapid expansion across Canada.

At Ever New, our DNA is shaped by a set of core values that guide our every step:

• Think Customer
• Respect for all
• Keep it Simple
• Take Responsibility
• Act with Pace

YOUR DREAM OPPORTUNITY

As our Head of Retail, you will take the lead in shaping the success of our Canada market, driving sales growth, and achieving outstanding KPI performance. Your role will be pivotal in ensuring profitability through strategic sales leadership, tight cost management, and delivering excellence in brand standards.

Based out of Toronto, you will manage a substantial portfolio of locations (12 standalone stores + 39 Concession locations in Hudson Bay Department Store), offering you the chance to elevate your leadership impact and influence across multiple regions. Your success will come from creating a positive culture of high performance, collaboration, and a customer-first mindset.

If you're a passionate Retail leader, ready to make a lasting impact with a Global Fashion Brand, this is your opportunity to shine!

Please note, this role offers WFH flexibility when not working out of a store location. Travel is also required for this position.

Get excited to:

• Ensure the Forever New service approach is consistently upheld and demonstrated by team
• Proactively manage and ensure the teams are delivering service to the highest standard.
• Ensure a culture of Customer First in aligned teams that ensure positive experiences every time.
• Ensure the achievement of store sales targets and pre-determined objectives by driving initiatives with the teams to deliver these metrics (including but not limited to IPS, conversion, loyalty etc.)
• Ensure all stores are well-stocked and exceptionally presented in accordance with VM directions. Proactively manage and lead when this is not the case and ensure of quick resolutions.
• Support stores to ensure that all VM actions and updates have been actioned as directed and by the required deadline. Ensure you set up strong actions that enable you to understand when this has not been executed and ensure there is a plan in place to execute quickly.
• Accountable for the delivery of the following KPIS in your aligned markets - sales, wages, shrink, profit, average dollar targets and conversion (where applicable) for all assigned stores and concessions. Where these are not being met ensure you proactively plan ways to deliver these by utilizing team and head office contacts.
• Ensure awareness of competitor activity for assigned market and stores, and proactively feedback when this may be having an impact on your own results
• In conjunction with your retail management teams, identify initiatives and actions to drive sales
• Have a strong eye for effective and efficient operations so that your aligned markets are maximizing profit and delivering strong customer experience.
• Undertake operational activities including reporting, audits, training, coaching, reviews and disciplinary discussions
• Communicate required inventory activities to assigned stores, including replenishments, stock consolidations, stock takes & Faulty management.
• Foster a supportive and high-performing team environment that encourages retention and attraction.
• Proactive work your networks to ensure people look to Forever New for career opportunities
• Develop team members to ensure competency and confidence in sales, service and operational activities Coach and motivate aligned teams to understand and achieve individual sales budgets and targets
• Train team members on product knowledge, service and standards
• Review and approve rosters based on traffic patterns
• Approve leave applications

& so much more!

THE QUALITIES & EXPERIENCE YOU OFFER US

We are looking for a dynamic leader who can bring strategic vision and operational excellence to our growing Canada market.

• Relevant Retail industry experience required (specific apparel experience highly regarded)
• Extensive Senior Retail Leadership experience (preferably at an Area Manager level)
• Multi-site and large portfolio management experience is a must
• Ability to drive sales and manage operations at a high level
• Thrives in a fast-paced environment
• Strong interpersonal skills
• Customer focused mindset

THE PERKS WE OFFER YOU

At Ever New, our people and customers are the heart and soul of everything we do. As our retail footprint rapidly expands across the globe, we embrace diversity and inclusion in all forms. We believe in hiring based on capability and performance, fostering an environment where everyone has the opportunity to shine.

As a valued member of the Ever New family, you'll not only enjoy a wide range of exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and dedication.

• Quarterly Clothing Allowance (ie. $250 gift Card and 50% discount when using allowance)
• 40% Employee Discount of full-priced products
• Car Allowance
• Bonus
• Extended health care

Join Ever New and become part of a community that values your uniqueness and offers exciting opportunities for personal and professional growth. Apply now and let your talents shine in an environment that celebrates diversity and fosters success!

Job Types: Full-time, Permanent

Pay: From $135,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Automobile allowance
• Company car
• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Housing allowance
• Life insurance
• Profit sharing
• Relocation assistance
• Store discount
• Vision care
• Work from home

Schedule:

• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Application question(s):

• Are you aware this role is based out of Toronto, Canada?
• Are you aware this role will require you to travel to store locations?

Experience:

• Retail Management: 5 years (required)
• Multi-Site Management: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person