Job description
Home Instead®

Serving Leduc, Wetaskiwin, Camrose, Ponoka, Spruce Grove, Stony Plain and Surroundings.

Community Service Representative Job Description

2544721 Alberta Inc. d/b/a Home Instead.

Objective:
The Community Service Representative is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.

Primary Responsibilities and Skills:

• Reflect the core values of 2544721 Alberta Inc, (d.b.a. an independently owned and operated Home Instead).
• Responsible for researching and developing client relationships and producing referrals; performs all phases of sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
• Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, funeral homes, etc.
• In conjunction with Home Instead franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
• Develop and maintain knowledge of Home Instead brand. Effectively presents Home Instead marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
• Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of Salesforce software to maintain accurate records to maximize territory potential.
• Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
• Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making

Education/Experience Requirements:

• College degree or equivalent work experience
• Related business or sales experience (consultative sales a plus)
• Must possess a valid driver's license
• Must be able to work in the field, and be insurable.

Job Types: Full-time

Additional pay:

• Bonus pay

Benefits:

• Automobile allowance
• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Schedule:

• Monday to Friday

Experience:

• Direct sales: 1 year (required)