• Care Navigation & Customer Experience:
• Curating an easy and exceptional healthcare experience for all patients.
• Navigating patients through the Tall Tree ecosystem and matching them with the best-fit clinician and discipline for their needs.
• Answering questions about our services and our staff in a professional and timely fashion.
• Going above and beyond to ensure each patient’s needs are met.
• Taking action and following up on all patient inquiries and concerns.
• Making timely decisions to resolve patient complaints, advising with your Office Manager as needed.
• All other duties as may be assigned.

• Registering patients in the Longevity Program by obtaining personal information and verifying medical coverage.
• Scheduling patient appointments using Jane and Juno EMR systems.
• Performing assigned word processing of correspondence, chart notes, reports, and medical billings using Jane and Juno EMRs, as directed by Longevity providers.
• Maintaining medication lists and completing forms and medical summary entries from provider reports.
• Maintaining patient records and data entry within Jane and Juno EMRs.
• Preparing patients for provider visits by greeting patients and welcoming them to the space.
• Ensuring treatment rooms are appropriately set up with the necessary supplies and equipment.
• Maintaining treatment room sanitization procedures and ensuring the room is adequately stocked according to accepted procedures.
• All other duties as may be assigned.

• Submitting extended health claims to private insurers and third-party funders, such as Pacific Blue Cross, Canada Life, ICBC and WSBC in a timely manner.
  
• Collecting and applying payments from patients and third-party funders.
• Following up and chasing outstanding payments for patients and funders to maintain Accounts Receivables within acceptable ranges.
• Communicating with case managers and adjusters regarding patient treatment plans and payments as required.
  
• Supporting clinicians with treatment plan and report deadlines and submitting to funders as required.
• Communicating with patients on the status of their funding approvals as required.
• Answering general inquiries related to Tall Tree Health's Longevity Program and other clinical offerings and its policies and procedures.
• Providing appointment reminders and updates regarding appointment schedules to patients as required.
• Providing administrative support to specific Tall Tree Health programs and clinical areas as directed by the Operations Lead.
• All other duties as may be assigned.

Inventory & Stock:

• Orders, receives, stocks, and records medical office equipment, supplies, and supplements, as needed.
• Completes and places purchases orders, as needed.
• Ensures receipt of supplies, checks invoices against orders, and files invoices and inventory counts to the Accounting Team in accordance with reconciliation procedures.
• All other duties as may be assigned.

• Grade 12 education or equivalent.
• Graduation from a Medical Office Assistant course.
• Proficiency with computers and software including Microsoft Office, Juno, and Jane Practice Management, or similar software.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to think outside the box and navigate complex situations.
• Excellent verbal and written communication skills.
• Demonstrated ability and willingness to go above and beyond to perform essential functions in a fast-paced environment with multiple competing demands.
• Interest and passion for working within a team, collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work environment are a must.

• Two years of recent related experience in a healthcare setting, or an equivalent combination of education, training, and experience.
• Experience working in an integrated healthcare setting.
• Experience working in Family and/or Sports Medicine.
• Experience or keen interest in Medicine 3.0 and longevity interventions.
• Awareness and understanding of the different options available to patients seeking care from allied health professionals.
• Post-secondary education or equivalent experience may be an asset.