Operations Duty Manager – Gander FIR Service Delivery English / Anglais On site / Sur place 2024-11-01 L1 Zone B Commensurate with Experience / Selon l’expérience Reporting to the Manager, Area Control Centre (ACC) Operations, the Operations Duty manager is responsible for the efficient and effective management of the Air Traffic Services (ATS) personnel, equipment, and administrative functions.

Operations Duty Managers are accountable for the day of operation at the ACC, Towers, Flight Service Specialist (FSS), Flight Information Centre (FIC) and Air Traffic Operations Specialist (ATOS) service delivery to our stakeholders to ensure a cohesive operation for the day. They are also accountable to the National Operations Centre (NOC) to keep them informed through collaborative decision making of any issues and/or suggested mitigations to ensure contiguous national network operations.

In the performance of their duties and responsibilities, the Operations Duty manager maintains oversight responsibility for the delegated operation and ensures that all required documentation and coordination relative to personnel, equipment and administrative functions is completed in accordance with national, regional and facility guidance and direction.

• Very competitive pay and flex benefits you can tailor to your needs
• Generous vacation, defined benefit pension, wellness days, and paid sick days
• Challenging, innovative work environment
• A rewarding career and many opportunities for growth and development
• Challenging, team-oriented work environment
• Diverse and inclusive workforce

• Ensure operational safety, service, and quality of Air Traffic Services in collaboration with the Manager, Area Control Centre Operations (MACCO), Manager, Air Traffic Operations (MATO), Manager, Terminal and Tower Operations (MTTO), Area Control Centre (ACC) Unit Manager, Site Managers, supervisors, and Manager, ATS Standards Compliance (MATSSC).
• Evaluate daily service delivery performance and report performance to the MACCO and MATO and NOC.
• Assist Site and Speciality Supervisors for immediate interpretation of Air Traffic Services Administration and Management Manual (ATSAMM), Manual of Air Traffic Services (MATS), Canadian Aviation Regulations (CARs) requirements and elevate the request for interpretation if required.
• Identify, plan and direct daily operations during non-normal events such as airport or runway closures, major weather events, flight inspections, partial or full Communications, Navigation and Surveillance - Air Traffic Management (CNS-ATM) equipment failures, implementation of new ATS technology, aircraft incidents and/or accidents, etc. (in partnership with Air Navigation Services (ANS) Technology Services, ATM Engineering, CNS Engineering, Technology Infrastructure, and ATS Standards.
• Notify appropriate stakeholders of any affected facilities of equipment or environmental discrepancies/outages and emergencies/unusual situations that may impact the facility(ies).
• Identify resource requirements to deliver day of operation services and execute on productivity and service delivery improvements within budget.
• Be responsible for ATS staff during the day-of operation including the responsibility to match daily staff requirement to traffic, hire overtime, allocate operational priorities, provide guidance and coaching to staff, approve ad-hoc leave and take disciplinary action as required.

• Successful completion of secondary school, or equivalent.

• 3 years supervisory or management experience in the industry.

• Equivalent level of knowledge gained through extensive management experience in an aviation operational environment.
• Knowledge and understanding of the aviation industry.
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management.

• Operational skill to prioritize the delivery of ATS Services when multiple demands exist.
• Effective communication skills (written/verbal).
• Strong organizational skills and judgement, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Strong leadership and team skills in a face paced environment.
• Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations.
• Ability to work across organizational boundaries and solve problems.
• Exceptional customer service orientation.
• Demonstrated ability to collaborate and influence at all levels, build consensus amongst stakeholders.

• This position, based at Gander ACC, is classified as an on-site position and will involve shifts that are normally scheduled between 0700 – 2300 hrs and will require some on-call duty after hours. This position is not eligible for a flexible work arrangement.
• Occasional travel required.