Description

Under the direct supervision of the Program Director, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

KEY RESPONSIBILITIES:
Develop and maintain a caseload
Complete an intake and assessment on each resident
Provide problem solving/referral counseling to Booth Centre Shelter residents
Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments
Provide clients with evening coffee and snack, clean are upon completion
Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants
Provide assistance to front desk personnel as necessary, including responding to client issues and crises
Be available to respond to client issues in the dining hall and kitchen during lunch meal
Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book
Contact emergency service personnel (ambulance or police) when necessary
Maintain confidentiality with regard to clients/staff and Centre’s records
Work closely with and carry out tasks assigned to you by your supervisor
Perform other duties as assigned.

WORKING CONDITIONS:
This is a permanent part-time position available. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

Shifts: 3:00 p.m. to 11:00 p.m., Saturday/Sunday and statutory holidays when required

May work with potentially aggressive clients

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
University/College diploma in Social Service and/or a combination of education and related life experience
Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:
Competent on word processing equipment such as Windows, Microsoft Office etc.
Demonstrates knowledge of community-based resources

SKILLS AND CAPABILITIES:
Excellent oral and written communications skills and effective interpersonal skills
Ability to work with socially disadvantaged people who may often harbor resentment and anger
Demonstrated ability to establish and implement goals and plans for self and clients
Demonstrated ability to work both independently and under supervision
Ability to lift/carry up to forty pounds
Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.