Mercedes-Benz Country Hills required for a dedicated Appointment Coordinator to join our team. This vital role involves supporting the Service Manager and Service Advisors, ensuring the smooth operation of the Service Department. The ideal candidate will be a customer service champion, committed to delivering a five-star experience and upholding the dealership's reputation for exceptional customer satisfaction. The role demands a proactive and friendly individual who thrives in a team environment and places the customer's needs at the forefront.

We genuinely care about our employees and look after them!

• Comprehensive Benefit program from day one!
• RRSP Match Program
• Health Care Spending Account
• Promote from within with great incentives for career advancement
• Employee discounts for you and your family

Key responsibilities include, but are not limited to:

• Managing incoming calls with the utmost professionalism
• Schedule management that includes booking, rescheduling and confirming appointments
• Greet and assist walk-in guests
• Gathering essential customer and vehicle information, and liaising with Service Advisors regarding upcoming jobs.
• Adhere to established service appointment and customer handling protocols, address customer concerns with Service Management, and conduct follow-ups as necessary.
• Manage and maintain vehicle keys, and important documents
• Always represent the dealership in a courteous and professional manner in attitude and appearance and behave ethically. Use professional demeanor in oral and written communication with internal and external customers.
• Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone
• Maintaining positive customer relations
• Accurate database management
• Ensure after service follow up is performed
• Customer Service outbound calls
• Organize valet drivers for Service Department
• Follow all company and manufacturer policies, directives, and procedures.
• Comply with required health and safety regulations

Requirements:

• Minimum 3 years customer experience
• Prior automotive experience is considered a strong asset
• Must have basic “technical” understanding.
• Ability to multitask and navigate different computer applications
• Ability to handle and understand customers’ expectations in the luxury service segment
• Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills
• Superior telephone mannerisms and strong interpersonal skills
• Excellent organizational, prioritizing and time management skills
• Negotiation, and objection handling skills

McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.