About Us:

SENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 70% of its audience is between the ages of 18 to 40.

About the Team: The Store Manager will be responsible for creating an exemplary and welcoming environment, while cultivating, elevating and preserving client relationships, in a manner that is consistent with SSENSE’s brand values through all customer service channels, ambitious curatorial program and dynamic experience. The Store Manager will partner closely with key stakeholders in Technology, Operations, Real Estate and Customer Care to deliver a world-class customer experience to the SSENSE Montreal clients.

Why Join Us:

• Drive and maximize sales performance to achieve overall targets across all SSENSE channels and initiatives; walk-in model, appointments model, online model, marketing activations and individual contributions;

• Analyze store performance and identify business opportunities to maximize revenue, achieve KPIs and optimize productivity for SSENSE Montreal;

• Develop and implement business tactics and action plans in collaboration with stakeholders such as the Associate Store Managers to enhance revenue and the customer experience;

• Lead the customer journey flow through walk-ins and appointment model including productivity, presentations, inventory management and after sales service to ensure an outstanding customer experience is consistently achieved and increase market shares;

• Optimize all aspects of SSENSE Montreal operational model, including, but not limited to, the employee experience, customer experience, operational processes and store expenses.

How To Excel In This Role:

• A minimum of 5 years store management experience in a high volume clienteling environment and retail operations;

• Proven experience establishing trusting relationships in an omni-channel environment;

• Ability to lift heavy boxes (15kg);

• Hours/days of work can be varied due to the demands of the business.

What Sets You apart:

• Exceptional interpersonal skills with a natural ability to build relationships with clients;

• Ability to lead, coach and mentor all employees to achieve personal and professional goals;

• Strong problem solving skills and entrepreneurship;

• Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of customer service.

Perks And Benefits:

• Extended health and dental benefits, including comprehensive mental health programs and coverage;

• Parental top up program;

• Generous Employee Discount;

• Access to telemedicine and employee and family assistance program;

• Savings and retirement plan matching contributions;

• Gender Affirmation Coverage;

• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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