About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever® Stories.

Job Summary

18-month temporary fully bilingual French/ English Employee Relations Specialist will report to the People Services branch of Human Resources for North America. Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement and resolving employment conflicts.

Summary of Responsibilities

• Provides employee relations services to Foundever Managers and Employees such as: investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance.

• Implements measures to increase employee morale, motivation and satisfaction, while reducing turnover

• Coaches managers and employees through the performance management process

• Ensures that high levels of customer service are met and that employees’ questions and concerns are resolved in a timely, professional manner and that investigations are conducted in a fair, unbiased manner across the region

• Keep up-to-date with changes in federal and state/provincial legal requirements and that procedures are documented and followed

• Consult with HR Managers to manage difficult/complex situations

• Take ownership for resolving issues that arise and use the experience as a coaching and process improvement opportunity for the collective team

• Partner with People Services Unemployment team to provide Unemployment data, trends, and provide feedback back to the Field team.

Position Qualifications

• 3 to 5 years of previous experience as an HR Generalist or with a background in Employee Relations. Experience in BPO, high traffic HR Department preferred. Dealing with complex Employee Relations Issues

• High Level of Knowledge in Human Resources Operations and Policies with a Focus on Employee Relations.

• Strong investigative skills and experience creating procedures around investigations.

• Exceptional communication skills including effective listening and oral/ written communication

• Good situational judgment in the context of supervisory counseling and conflict resolution

• Working knowledge of MS Office Applications (Word, Excel, PowerPoint)

• Working knowledge of federal and state regulations as they pertain to HR

Education

Minimum – Bachelor's Degree or equivalent experience

Salary Range

The base pay range for this position is up to CAD $ 55,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.