The Salvation Army Ottawa Booth Centre

Front Line Worker at a Men's Homeless Shelter

  • The Salvation Army Ottawa Booth Centre
  • Ottawa, ON
  • Full Time, Other
  • About 1 month ago
CA$19.61 / Hour


Job Description

Position Purpose summary:

To provide Front Line service to the Ottawa Booth Centre’s clients within the context of the Centre’s overall operations, including maintaining the security of the facility and its residents.


  • client services
  • safety and security
  • support services
  • service /shift specific duties


  • initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures; refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by Manager
  • complete accurate intake and discharge procedures with clients as needed
  • provide emergency assistance, as required and appropriate, e.g. meals and clothing
  • accept and receive monies, donations, both cash and goods. Donations of only Men’s clothing
  • attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues


  • implement appropriate emergency procedures as necessary
  • maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
  • ensure that Centre residency guidelines are enforced impartially
  • implement consequence measures to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
  • refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
  • provide emergency backup to other Centre services/programs
  • do rounds and security checks as indicated by Shift Statement of Duties


  • maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
  • check facilities on rounds and note maintenance concerns to the Manager of Residential Services
  • attend to any housekeeping duties, as indicated by service and shift duty list
  • participate in planning and evaluating Centre’s services and in any revision of the Centre’s services/programs
  • attend to duties outlined by program and Shift Statement of Duties

Workplace Hazards

  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations

Education, Qualifications and Certifications:

  • Relevant post-secondary education in social work or related field

Experience and Skilled Knowledge Requirements

  • Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
  • Knowledge of client community
  • Knowledge of community resources
  • Experience administering Narcan and/or Narcan training a strong asset

Skills and Capabilities (examples provided below):

  • Effective communication, both oral and written
  • Effective interpersonal skills
  • Some computer skills in word processing and database
  • Bilingual (English and French) an asset
  • Must supply a current Clear Police Reference Check for Vulnerable Sector

Salary: non-negotiable starting salary of $19.61, increase to $20.14 at successful completion of probationary period

Hours: 1) Friday to Tuesday – 3:30pm – midnight

2) Sunday, Monday – 10:30pm – 7:00am, and Thursday to Saturday – 11:30pm – 8:00am

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

Job Types: Full-time, Permanent

Pay: $19.61 per hour

Expected hours: 40 per week


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care


  • 8 hour shift
  • Evening shift
  • Every Weekend
  • Night shift


  • DCS / DEC (preferred)


  • working with hard to serve population: 1 year (preferred)

Work Location: In person

Application deadline: 2024-06-30

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