Head of Small Business Solutions, Google Customer Solutions

  • Google
  • Toronto, ON
  • Full Time
  • About 1 month ago


Job Description

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 15 years of experience in in digital advertising, consultative sales, business development, or digital marketing.
  • Experience in people management.

Preferred qualifications:

  • Experience managing and inspiring high-performance Sales teams, including people managers.
  • Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
  • Experience with coaching digital campaign management, particularly in Google Ads or competing products.
  • Leadership experience in sales/operations management, strategic planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
  • Understanding of customer business objectives and ability to develop joint business plans in complex, ambiguous environments.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As the Head of SBS (Small Business Solutions), you will lead a team working directly with Google’s small business advertisers, and help develop scalable solutions for our advertiser base. You will enable your team of people managers (who will each manage front-line account strategists or digital strategy leads). Engaging with decision makers at advertisers, you will set the direction and the strategy of how they can grow and transform their business.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.


  • Inspire SBS team with a clear direction, priorities, role modeling of excellence, and impact we are having on the Canadian small businesses.
  • Manage a team of managers, set and communicate team priorities, and make decisions and support activities that align with Google’s values.
  • Build and manage relationships with C-level clients and executive partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives (both brand/consideration and profit driven marketing related), and success metrics.
  • Structure a clear, long-term joint strategy between Google and clients, and lead a cross-functional team within Google to collaborate on projects and drive client success.
  • Plan and achieve growth goals through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives (including competitively selling vs other channels).
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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